Refunds & delivery

Updated 9 November 2026

Everything sold here is digital: downloadable files and custom artwork. Once a file has been downloaded it can't be returned, so this page sets out exactly when a refund is possible. It forms part of the terms.

Delivery

Store products are delivered as downloads in your dashboard under Purchases, as soon as the payment is confirmed. UPI and PayPal payments are confirmed by hand, usually within a few hours and always within 48 hours.
Free products download straight away.
Commissions are delivered in your dashboard on the order page: previews while the work is in progress, then the final files once you approve them. The delivery date is in your quote.
Nothing is shipped physically, so there are no shipping costs.

Store products

Because a downloaded file can't be given back, store purchases are non-refundable once the product has been downloaded.
You'll get a full refund if:
- you were charged twice for the same product;
- the payment went through but the product was never made available to you, and we can't fix that within 7 days; or
- the product doesn't work as described on its page on the stated server software and Minecraft version, and we can't fix it within 14 days of your ticket.
A refund isn't possible because you changed your mind, bought the wrong product, didn't check the requirements on the product page, or the problem comes from another plugin or your own setup. We'll still help on Discord or through a ticket.
A refunded product's licence is revoked and its downloads stop working.

Commissions

Before work starts: you can cancel and get a full refund, minus any payment fees already charged to us.
After work has started: the payment covers time already spent, so it isn't refunded. You can still cancel, and you won't be charged for any further changes.
Once the final files are delivered: the order is complete and can't be refunded. Small fixes are always included.
If we can't take on or finish your commission, we cancel it and refund what you paid for work that wasn't delivered.
If you stop replying for 30 days, the order may be closed. A payment for work already started isn't refunded.

How to ask for a refund

Open a support ticket or email hello@denizenmc.com with your invoice number and what went wrong.
We reply within 48 hours. Approved refunds are sent back the same way you paid (UPI or PayPal) within 7 working days. Your bank or PayPal may take a few more days to show it.
Fees charged by PayPal or for currency conversion may not be returned by them, so the amount you receive can be slightly lower.

Chargebacks & disputes

Please contact us before opening a chargeback or a PayPal dispute. Most problems are sorted out quickly, and a dispute takes weeks.
We answer every dispute with our records: the terms you accepted, delivery and download logs, and our messages.
While a dispute is open, the account and the licences involved may be suspended. A dispute made in bad faith (for example, after downloading and using a product) leads to a permanent ban, as set out in the terms.